Customer Support Assistant

Job DescriptionWe are currently seeking a dedicated Customer Support Assistant to join our team. The ideal candidate will provide timely and professional support to our clients, ensuring all inquiries and concerns are handled with care and efficiency. This role is critical in maintaining strong client relationships and supporting the daily operations of our design team.ResponsibilitiesRespond to client inquiries via email and phone in a professional and timely mannerMaintain accurate records of customer interactions and transactionsAssist with order processing, project updates, and schedulingCollaborate with internal teams to resolve customer issues and deliver solutionsMonitor and follow up on customer satisfactionPrepare client reports and support materials as neededSupport general administrative tasks related to customer service