[[Armstrong Teasdale LLP has a long and distinguished track record of delivering sophisticated legal advice and exceptional service to a dynamic client base around the world. Whether an issue is global or local, large or small, Armstrong Teasdale provides each client with an invaluable combination of legal resources and practical advice in nearly every area of law. The firm has 18 offices throughout the U.S. and in the U.K., and more than 640 attorneys and staff firmwide.
[[Armstrong Teasdale is seeking a Client Services Specialist to join its Kansas City office. The Client Services Specialist oversees the collections for the Firm. This position is client facing and the pulse that ensures the Firm is financially strong.[[Essential Functions:[ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ]{calibri=""}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{new="" roman="" times=""}
Interacts with clients, attorneys and staff on a daily basis pertaining to any issues with invoices, audits or billing matters
Manages, tracks and contacts clients regarding their Client Receivables
Monitors the ATBilling and Client Services folders several times daily for incoming requests
Monitors firms compliance with client Outside Counsel Guidelines and Engagement Agreements with regard to billing and payment issues, approved rates/alternative billing arrangements and billing and payment deadlines
Approves client/matter transfers out-of-firm to records departments
Completes ACH vendor set-up
Processes write-offs, client refunds and check requests
Assists with any Trust questions, transfers or issues
Provides ad-hoc reporting to attorneys and clients regarding client account receivables, billing and payment history, budget reporting and accruals to clients
[[Competencies:]{calibri=""}]{new="" roman="" times=""}
Decision Making - Identifies issues and provides suggestions to day-to-day problems; prioritizes and effectively completes daily tasks
Communication - Shares information by using data and information to support an argument or point of view; keeps team informed about progress and problems; avoids surprises; and understands the appropriate level of confidentiality required
Leadership - Gives positive and constructive feedback to peers; trains new employees; finds solutions to a problem; works autonomously; and is motivated to anticipate future business needs
Continuous Learning - Identifies self-training needs and opportunities; positively accepts change
Teamwork - Actively participates in the team and provides feedback and solutions; listens and responds constructively to others concerns
Alignment to Values - Consistently demonstrates the Firms values and offers constructive feedback to team members regarding the values; strives to learn more and participate in diversity and inclusion efforts; demonstrates respect by understanding and providing support
[[Required Education:[ High School Diploma or equivalent[[Preferred Education: [Associates Degree
[[Required Licenses and/or Certifications[]{calibri="" style="font"}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{calibri=""}]{new="" roman="" times=""}