Call Center Agent

Job DescriptionWe are seeking a reliable and motivated Call Center Agent to join our growing team in Kansas City, MO. As a Call Center Agent, you will be the first point of contact for customers, handling inbound and outbound calls with professionalism, empathy, and efficiency. This role is perfect for individuals who enjoy problem-solving, communicating clearly, and delivering high-quality customer service.ResponsibilitiesAnswer incoming calls promptly and courteouslyProvide accurate information and resolve customer inquiries efficientlyRecord customer interactions and update account information in the systemEscalate complex issues to the appropriate department when necessaryMaintain a high level of product knowledge to offer informed solutionsFollow company scripts and protocols to ensure consistency and complianceMeet or exceed daily performance targets and quality standards