Job Description:
We are seeking a skilled and dedicated Call Center Agent to join our customer service team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and providing an excellent customer experience. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to handle customer inquiries in a professional and efficient manner.Responsibilities:Answer inbound calls and respond to customer inquiries regarding products and servicesProvide information and support to customers with a focus on resolving their issuesRecord and maintain customer interactions and transactions in the systemAddress and resolve customer complaints or concerns in a timely and professional mannerAssist with order processing and follow-up as neededMaintain up-to-date knowledge of company products, services, and policiesCollaborate with other departments to ensure customer satisfactionMeet or exceed performance and customer satisfaction targets