Are you a dynamic individual with exceptional customer service skills? We're seeking a Service Coordinator to join our team as the first point of contact for our valued customers. This role entails a range of responsibilities, from answering phones and scheduling appointments to managing essential administrative tasks.
Key Responsibilities:
Customer Engagement: Serve as the friendly voice on the other end of the line, collecting customer information, scheduling appointments, and providing assistance with inquiries.
Administrative Support: Utilize your organizational skills to handle light data entry tasks using QuickBooks, managing receipts, invoices, and other documents with precision.
Project Management: Keep track of open claims, work orders, and projects, ensuring smooth coordination and timely completion.
Communication: Maintain proactive communication with customers through reminder calls, review calls, and estimate status check-ins, ensuring their satisfaction every step of the way.
Organizational Skills: Handle filing duties efficiently and assist in mapping tasks to optimize service schedules.
Schedule: Wednesday through Friday from 10 AM to 6:30 PM, as well as weekends, Saturday & Sunday, from 9 AM to 5:30 PM, accommodating our customers' needs.
We're looking for individuals who thrive in a fast-paced environment and can adapt seamlessly to evolving projects. If you're detail-oriented, friendly, and adept at multitasking, we want to hear from you!
Qualifications:
Friendly demeanor and excellent customer service skills
Strong attention to detail and ability to thrive in a fast-paced environment
Proficiency in Microsoft Office and fundamental knowledge of QuickBooks
Valid driver's license and willingness to undertake occasional driving tasks
Join us in providing exceptional service to our customers while enjoying a supportive work environment that encourages growth and development. Apply now to become a valued member of our team! Employees are eligible for medical, vision, dental, and 401K after 90 days of employment!
Job Type: Full-time
Salary: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
Shift:
8 hour shift
Work setting:
In-person
Office
Work Location: In person, Kansas City MO