Location open to Billings, Bozeman, Butte, Great Falls, Havre, Helena, Kalispell or MissoulaQUALIFICATIONS:
Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability
If working from home must have Spectrum Internet service capability to home office location
At home office must be in a private location and free from distractions
Ability to report to a local service location within 30 minutes for emergency response needs
Adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission and strategic business objectives
Authentic interest in delivering customers a solution-based customer experience
Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations
Ability to effectively respond to customer requests that result in customers feeling supported and valued including but not limited to the following: provide customer account calculations and technical customer support; assist customers with credit program information, customer aide and energy efficiency programs; understand and explain rate information and bill calculation; effective responses to customer requests that result in customers feeling supported and valued
Objective to meet or exceed Contact Center metrics
Adept at documentation of all customer interactions
Adhering to all company policies and procedures including customer confidentiality
Ability to demonstrate and maintain a good safety record High School Diploma or equivalent
Ability to maintain composure in a fast-paced environment
Good time management and organizational skills
Strong computer literacy including Microsoft Office Suite and other applications
Proficient typing skills
Ability to pass a drug test and a background check
DUTIES INCLUDE:
Be a customer's first point of contact
Assist customers in responding to a variety of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail and email
Cover a 24x7 schedule rotation that includes core hours, nights, weekends, holidays and availability for emergency call outs
Work together with other employees to deliver safe, reliable and innovative energy solutions that create value for customers, communities, employees and investors
Enrich lives through a safe sustainable energy future
Strive daily to meet our Service Values of Safety, Excellence, Respect, Value, Integrity, Community and Environment, while maintaining our Code of Business Conduct & Ethics.
Full-time or part-time (30 hours per week) position.$18.00 - $25.72 per hour, depending on experience. Hours worked outside of defined core business hours do qualify for premium pay opportunities. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.Closes January 10, 2024.