Job Description:Job Title: Practice Management System AdministratorLocation: RemoteDepartment: Preferred Family HealthcareEmployment Type: Full TimeShift: Monday - Friday Job Summary:Are you a skilled and dedicated professional in the field of system administration looking to enhance the functionality and performance of practice management systems? Join our team at Preferred Family Healthcare and contribute to the optimization and support of our critical systems. As a Practice Management System Administrator, you will be responsible for system maintenance, support, optimization, and security. You will collaborate with various teams, provide technical support, and ensure compliance with data protection measures. Our ideal candidate possesses strong problem-solving abilities, excellent communication skills, and a proactive attitude. Hannibal, Missouri, is special for its historical significance as Mark Twain's boyhood home, scenic location along the Mississippi River, affordable living, and tight-knit community spirit. It offers career opportunities, including in dentistry, and a high quality of life with its blend of charm, natural beauty, and community engagement. Position Perks & Benefits:
29 Days of PTO
Competitive Pay
Employee benefits package - health, dental, vision, retirement, life, & more
Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement
Key Responsibilities:System Maintenance & Support:
Regularly perform system checks to ensure optimal functionality.
Address and resolve technical issues in the Practice Management system promptly.
Provide technical support to end-users and troubleshoot system-related problems.
System Optimization:
Collaborate with RCM and EHR teams to identify areas of improvement.
Make recommendations and implement changes to enhance system performance and functionality.
Monitor system usage and adjust configurations to meet changing organizational needs.
Security & Compliance:
Regularly monitor the system for security vulnerabilities and address potential threats.
Coordinate with IT security teams to enforce data protection measures.
Collaboration & Communication:
Work closely with the RCM and EHR teams to align system capabilities with operational goals.
Provide regular updates and reports to stakeholders on system performance, issues, and improvements.
Facilitate training sessions for staff on system updates and best practices.
Documentation:
Maintain Change Management documentation for system administration and Corporate Compliance purposes.
Maintain comprehensive documentation of system configurations, updates, and user manuals.
Document troubleshooting procedures and solutions for common issues.
Stay Updated:
Keep abreast of the latest developments in Practice Management Systems.
Participate in webinars, workshops, and training to continuously upgrade skills and knowledge.
Other:
Provide significant assistance to the Vice President and/or Chief Revenue Officer by assisting on projects and other duties.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Strong customer service and support focus with a desire to deliver a high-quality service.
Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
Familiarity with computers and common computer issues.
Capable of troubleshooting and diagnosing application problems and assisting with resolutions.
Skilled in effective communication with a diverse workforce.
Excellent written, verbal, and listening communication skills.
Ability to work well with others in a collaborative environment.
Ability to independently complete all assigned tasks and meet deadlines.
Exhibits a positive helpful attitude toward fellow employees in all circumstances.
Proficient in Microsoft Word, Excel, and Access.
Ability to multitask and remain highly organized, developing effective organizational systems as needed.
Ability to work with information in a confidential manner.
Experience and Education Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field.
Proven experience as a System Administrator.
Familiarity with FQHC and CCBHO operations and requirements is a plus.
Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.
Knowledge of data protection and system security measures.
Supervisory Requirements:
None
Employment Requirements:
Successful completion of a background check including criminal record, driving record, and abuse/neglect.
Completion of New Hire Orientation at the beginning of employment.
Fulfillment of all training requirements including Relias Learning at the beginning of employment and annually thereafter.
Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive, and authentic workplace.We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.About BrightliBrightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees