Eaton’s ES AMER PCS PCD division is currently seeking a Order Management Analyst.This role is based in our Ellisville, MO facility. No relocation assistance will be provided.The expected annual salary range for this role is $63749.97 - $93499.96 a year.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you’ll do:The Order Management Analyst is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. They will manage customer orders, including order entry and order changes. The analyst will be responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.In this role, you will: Synthesizes customer data to develop preliminary insights in understanding how customers use, value, and interact with our systems to drive electronic order entry usage Analyze data to improve processes with respect to electronic customer communications Identify and implement solutions that improve the customer experience and reduce customer effort Prepare reports and presentations for internal and external customers Expedite orders to prevent customer line downs or machine downtime Process emergency and/or expedited orders and shipments in a timely manner. Provide customers and/or distributors with product information and prepare price quotations. Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solvingQualifications:Basic Qualifications:
Bachelor’s Degree in Business or a related field.
Three (3) years of work experience in a customer facing role.
Three(3) years of experience with Microsoft Excel and PowerPoint.
Must be eligible to work in the U.S. without company sponsorship now or in the future.
No relocation assistance will be provided for candidates that reside outside a 50-mile radius of Ellisville, MO. Active-Duty Military Service Member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
SAP Experience
Working knowledge of Electronic Data Interchange (EDI) concepts
Position Success Criteria:
Understanding of Sales and Marketing strategies, as well as business unit goals.
Team-oriented problem-solving skills and corrective action methodology.
Negotiation and conflict management skills.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.