We are looking for a technical support specialist with expertise in computer engineering and networking fundamentals. This role focuses on general help desk operations and infrastructure support rather than cybersecurity functions. The IT Support Specialist provides tier-1 technical support for all end users, resolving a wide variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon.Essential ResponsibilitiesResponds to Help Desk requests by providing timely and effective technical support to end usersTroubleshoots, identifies and resolves technical issues related to local area networks (LAN) and PC workstationsSets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scannersApplies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutionsFollows established procedures and guidelines, while drawing on experience to perform job responsibilities effectivelyContributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutionsOther miscellaneous duties, as requiredSome travel may be required