Call Center Agent

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!You can make a difference here.About UsBillings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.Your BenefitsWe provide a comprehensive and competitive benefits package to all permanent full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .Magnet: Commitment to Nursing ExcellenceBillings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!Pre-Employment RequirementsAll new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!Call Center Agent CALL CENTER (BILLINGS CLINIC HOSPITAL) req7205Shift: Day, WeekendsEmployment Status: Full-Time (.75 or greater)Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)Starting Wage DOE: $17.00 - $21.25This position may be eligible for a $1500 sign-on bonusThe Call Center Agent will promote and represent Billings Clinic and all services and programs and create a welcoming atmosphere by answering the telephone and processing calls quickly and accurately. Call Center Agents perform duties that include but are not limited to, answering calls, routing calls, taking messages, scheduling, verification of appointments, and responding to medical and non-medical alarms for Billings Clinic within a team environment.Essential Job Functions Communicates with all callers using Personal Service Excellence and being Kind, Safe, and Courageous. Accurately assists all callers with their needs. Whether transferring, paging, or answering questions our goal is to get the caller to the right place, person or with the right answer. May include appointment verification, and basic information about programs, providers, and other public initiatives throughout the organization. May provide basic scheduling assistance such as canceling or rescheduling. Responds to alarms (medical and non-medical) and follows protocol(s) that instruct who to, how to, and when to respond ensuring patient and staff safety are the primary focus. Utilizes performance improvement principles to assess and improve quality. Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Performs all other duties as assigned or as needed to meet the needs of the department/organization.Minimum QualificationsEducation High School or GEDExperience 1 year of Customer Service related experience.Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/) Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.