The Remote Customer Service Agent is responsible for delivering high-quality customer support to clients from a home-based environment. This role involves resolving customer inquiries, offering solutions, and ensuring a positive experience across various communication channels, including phone, email, and online chat.
Key Responsibilities:
1. Customer Interaction: Respond to incoming customer calls, emails, and chat messages promptly and courteously, maintaining a professional demeanor.
2. Problem Solving: Identify, troubleshoot, and resolve customer issues efficiently to ensure customer satisfaction.
3. Information Provision: Educate customers about product features, services, and company policies, providing accurate and relevant information.
4. Record Keeping: Document customer interactions and maintain detailed records of inquiries and resolutions using the company’s CRM system.
5. Feedback Collection: Gather customer feedback and report insights to management for continuous improvement of services.
6. Sales Assistance: Conduct upselling or cross-selling of products where applicable, enhancing overall customer experience and satisfaction.
Qualifications:
- Previous customer service or call center experience is advantageous.
- Strong communication skills, both verbal and written.
- Basic technical proficiency, with the ability to navigate computer systems and software efficiently.
Skills:
- Excellent problem-solving and critical-thinking abilities.
- Strong interpersonal skills with a customer-oriented attitude.
- Ability to manage time effectively and multitask in a fast-paced environment.
- Adaptability to various customer personalities and communication styles.
Working Conditions:
- Fully remote position with flexible scheduling options.
- May require availability during evenings, weekends, or holidays based on business needs.
- Have a desktop computer or laptop with Windows 11, Hardwire phone and or headset and Hardwire Internet
This is a 1099 position
virtuotechcommunications.com