Customer Service Administrative Support

This Position is Contingent on Contract Award. International SOS is looking for qualified individuals to be Customer Support/Administrative Support for The Navy Fleet and Family Support Program (FFSP.) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. Key Responsibilities:Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff. Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information. Enroll and schedule customers in briefs, workshops and classes and individual appointments, when not provided through centralized scheduling. Provide administrative and clerical services. Provide a variety of administrative support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff. Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories. Ensure that information and referral services provided are entered and counted in FFSMIS.