Career Area:Supply Chain and LogisticsJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).As the Manager, Packaging you will be responsible for managing a team of Packaging Engineers who develop returnable and expendable packaging solutions for strategic, innovative, sometimes complex, and network-wide projects and processes.Additional Information:
Location: Morton, IL (United States)
Additional Locations: Griffin, GA (United States), Corinth, MS (United States), Seguin, TX (United States)
Required Travel: 25% (Domestic/International)
Relocation Assistance Offered: None.
Our team embraces flexibility through a hybrid work model. In addition to working onsite at one of our facilities, our hybrid work model allows employees the flexibility to work from home based on business need.
What You Will Do:
Lead or support the team in solving, oftentimes, complex technical problems, work with cross-functional teams to develop process and tools, as well as mentor, coach, and share packaging design and processes to global and regional team members for replication and/or improvement.
Help design and follow global packaging processes and promote packaging technology systems to regional packaging and customer groups.
Report and upload data/information to enterprise packaging system.
Manage and prioritize the workload of some offshore resources in support of domestic onsite engineers.
Responsible for communicating to customers, suppliers, team members, and other business units about developed packaging documentation.
Other duties as assigned by Caterpillar management from time-to-time.
What You Have (Basic Requirements):
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Resolves complex customer complaints or problems.
Teaches others how to deliver excellent customer service in a variety of settings.
Applies the concept of 'Moments of Truth' to customer service.
Participates in developing a variety of effective ways to deal with difficult customers.
Recovers from a service failure in a way that enhances customer's esteem of the organization.
Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Advises others on the assessment and provision of all technical solutions.
Engages appropriate subject matter resources to effectively resolve technical issues.
Mentors’ others to enhance their technical competence and its application to achieve more effective technical solutions.
Coaches’ others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
Assumes accountability for personal technical performance and holds others responsible for theirs.
Benchmarking: Knowledge of the concepts, methods and tools used in benchmarking; ability to carry out a systematic process for identifying and achieving better performance and practices in a manufacturing environment.
Guides others on identifying and documenting performance and best practice benchmarks.
Makes recommendations for what to benchmark; defines how a task, process, or procedure is to be measured.
Assesses how a benchmark was achieved; determines how one's own organization can also make this achievement a reality.
Uses all available tools for benchmarking.
Collaborates with experts who are experienced in implementing a process/activity in various environments.
Manufacturing Application Systems: Knowledge of company and industry databases and applications used in a manufacturing environment; ability to operate, maintain and update these systems.
Participates in evaluation, selection and integration of third-party manufacturing applications.
Participates in developing or enhancing manufacturing applications and subsystems.
Evaluates opportunities and challenges of integrating existing and new applications.
Monitors high-level data flows between the various information systems.
Package Graphic Visualization: Knowledge of visualization tools and techniques; ability to create images to communicate abstract messages on packages to a target audience.
Advises others on how to use graphic visualization to express complicated ideas.
Analyzes the advantages and disadvantages of introducing new technologies into package graphic visualization.
Evaluates best practices of package graphic visualization to improve design concepts and techniques within the organization.
Recommends appropriate design concepts based on client needs.
Packaging: Knowledge of packaging tools, approaches and practices; ability to package products and components safely and attractively.
Evaluates different packaging materials while analyzing costs and benefits.
May research, pilot, and implement intelligent packaging technologies with direct reports and process partners.
Advises on packaging quality control and packaging/product interactions.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Evaluates business impact of failure and the criticality and timing of needed resolution.
Resolves difficult or high-impact systems problems.
Coaches’ others how to resolve integration or communications problems.
Applies specific techniques for isolating a problem and defining resolution approach.
What Will Set You Apart (Preferred Qualifications):
Bachelor’s degree in Engineering, Supply Chain, or Business Administration.
Previous experience leading – indirectly/directly – research and development of application new packaging technology and materials.
APICS Certification, Qualification as a Caterpillar Production System (CPS) Support Team Leader, or CPS functional job role, of Lean Leader.
Lean and/or 6 Sigma Black Belt Certification/Experience.
Previous experience in Manufacturing Engineering, Logistics Management, Caterpillar Product Group/Management, New Product Introduction (NPI/NSI).
Previous experience in Energy and Transportation (E&T) business.
What You Will Get:Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRBi-UVln&index=39) – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRBi-UVln&index=25) . The total rewards package, beyond based salary includes:
Annual Incentive Bonus Plan
Medical, Dental, and Vision coverage starting Day 1
Paid Time Off Plan (Vacation, Holiday, Volunteer, etc.)
401(k) Savings Plan including Company match.
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Parental Leave
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Career Development
Subject to annual eligibility an incentive plan guidelineAbout Caterpillar:Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.#LI#BIVisa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:August 29, 2024 - September 11, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .