Customer Service RepresentativeReq ID: 76728Location:Shakopee, Minnesota, United StatesIn our 'always on' world, it's essential to have a genuine connection with the work you do.Our Team is Growing! We are looking for outstanding Customer Service Representatives who thrive in a high-performance and high-reward environment to work with our team on-site (5 days a week) in Shakopee, MNHow You'll Help Us Connect the World:Customers love our service and tell us all the time! Our employees are our #1 resource, and we enjoy making customers happy and having fun while doing so. We value trust, honesty, and integrity and offer flex@work hybrid opportunities.In this role, the Customer Service Representative will identify customer requirements and work with the Sales, Customer Financial Services, Product Line Management, Business Ops and Manufacturing teams to support our customers in North America. We suggest opportunities to improve the quality and efficiency of our customer service operation and are customer advocates supporting internal/extern partner calls as well as manage the life cycle of the order from receipt to delivery to customer satisfaction.Required Qualifications for Consideration:
High school diploma and two or more years of sales support, customer service or related experience
Proficient with Microsoft Office 365 (Excel, Word, Outlook)
You Will Excite Us If You Have:
Good interpersonal communication skills, analytical abilities, detail orientation, quality focus, and problem-solving skills
Previous experience with an ERP system (Oracle, SAP)
Bachelor's degree
What Happens After You Apply?Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=enUSWhy CommScope?CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…come connect to your future at CommScope.CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected].#LI-CS1#LI-OnsiteJob Segment: Customer Service Representative, ERP, Sales Support, Oracle, Customer Service, Technology, Sales