Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul site is looking for a new Sea Logistics Customer Care Supervisor, Import to join our Sea Logistics team.Your RoleReporting to the Sea Logistics Customer Care Manager you will represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence. In addition, the Individual will be responsible for leading their Customer Care Location Team by strengthening internal & external customer relationships, on-boarding of new Customer’s and new Team members and addressing any and all Customer complaints in a timely & satisfactory manner. Holding themselves and their Team to the highest Level of Customer Excellence, the overall goal is Customer growth, satisfaction, retention and Teamwork.Your Responsibilities
Provide leadership to their local Customer Care team in conjunction with the local Sales Team
Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
Profit Maximization – avoid additional costs & expenses due to internal service failure
Financial Excellence & Development
Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel
Stay up to date with Market Knowledge
Continuous improvement of processes and controls aiming for consistent customer satisfaction
Customer retention engagement for Sea logistics account portfolio
Analyze & follow up on Customer Feedback
Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments
Actively participate in regular community-based activities with the Team
Establish and maintain a positive employee experience
Self-Development
Your Skills and Experiences
3+ years of experience in Sea Logistics
2+ years of experience in people Leadership
Financial acumen & analytical skills
Must have the ability to travel for business purposes
Must have the ability to report to the office 5 days per week
Good Reasons to JoinThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.