JOB SUMMARYPrimary responsibility is to configure and provide fundamental functional and technical help to clinic partners related to EPIC Cadence provider template design and builds. In addition, part of the responsibility is to collaborate with clinic partners to know about the scheduling workflow and patient access goals and make corrective adjustments or enhancements to the templates. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the team. In addition to assisting clinic partners with template maintenance and design, this role will identify access barriers related to templates and optimize the use of other Epic Cadence functionalities, specifically related to scheduling/access. Furthermore, s/he will perform a wide range of duties pertaining to building provider’s scheduling templates and will be called upon to perform in-depth analysis of template management workflows and auditing to support the governance of template best practices. This role will assist with the testing, recommendations for corrective actions and resolution of problems within the EPIC Cadence applications, and provide help for normal maintenance of upgrades, and system maintenance.Salary Range:The pay range for this position is $27.69/hr (entry-level qualifications) - $47.01/hr (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.ESSENTIAL FUNCTIONS OF THE ROLE
Collaborate in the design, creation, and building of scheduling templates in the EPIC Cadence system. This includes evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
Provide consulting services to internal stakeholders regarding template build best practices.
Identifying access barriers related to templates and recommending improved design options to clinic partners.
Fulfil clinic partner template management requests with a high degree of customer service and attention to detail
Provides EPIC Cadence application support as relates to template management, implements system updates and changes, and communicates those changes to clinic partners.
Solve problems by studying Patient Access issues/requirements, examining workflows and synthesizing key messages.
Serve as a liaison between clinic end users and the Patient Access team specifically related to provider template management.
KEY SUCCESS FACTORS
Ability to work well independently and in team environments.
Familiarity with Patient Access concepts and strategies
Ability to manage multiple projects or tasks simultaneously to meet team objectives and deadlines.
Proficient with word processing, spreadsheet, and email software applications.
Demonstrated customer-oriented service excellence principles.
Self-motivated person who can identify and resolve issues, and advance personal knowledge.
Ability to execute complex tasks through organization and details motivated approach.
Demonstrated excellent mutual communication skills, among facility customers and team members.
A quick learner of software and information technology, and motivated to learn new applications.
Epic Cadence application knowledge to build, test, support and train preferred.
Functional knowledge of the associated application preferred.
Working knowledge of Scott and White workflows with an understanding of the inputs/outputs from an end user and patient perspective preferred.
BENEFITSOur competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or levelQUALIFICATIONS
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - Less than 1 Year of Experience
CERTIFICATION/LICENSE/REGISTRATION
Epic Certification (EPICCERT)
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.