Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThe Novologix Manager, Client Relations serves as a liaison for medium to large clients within the Novologix business segment. This role is responsible for growing our business through renewal and retention. This role supports the assigned clients and product portfolio. The Manager is responsible for resolving client escalations and identifying solutions for complex client needs. This role is fully accountable for client satisfaction and service delivery.PRIMARY DUTIES AND RESPONSIBILITIES: Accountable for full ownership of client satisfaction and service delivery for large to medium sized clients through partnership with account management, IT, and operations leadership. This includes:Guiding consultative sessions to determine solutions for custom enhancements for clients and to the Novologix system; as well as enforcing tracking timelines for key stakeholders while delivering enhancements on time and on budget. The Client Relations Manager will be able to guide the process from solutions, through funding, SOW, PRF, requirements, build, UAT and delivery.Facilitating client meetings to highlight financial performance and program value at the senior level. (Directors, Sr Director, and VP)Cultivate a working relationship with the broader CVS Health teams Employer and Health Plan, PBM and Specialty sales and account management teams to promote Novologix. This may include travel, presentations, strategy development, and consultation with sales or account management teams to build awareness and communicate potential client value.Lead new product features and pilots through team and gather feedback from clients to contribute to the product design roadmap.Utilize problem solving and consultative skills and expert knowledge of the system by recommending Prior Authorization and Medical Claims solutions to meet key client and compliance/regulatory needs. Troubleshooting client issues regarding escalations and complex issues.Required Qualifications
3 to 5 years related Healthcare experience to include:
Demonstrates a can-do attitude and acts with a sense of urgency.
Strong knowledge and understanding of Novologix is highly preferred.
Strong communication skills
Ability to describe technology concepts in ways the business can understand.
Ability to document client initiatives in a concise and clear manner.
Ability to collaborate effectively with teammates.
Ability to extract core issues from discussions and meetings.
Experience troubleshooting systems.
Troubleshooting aptitude and desire to solve challenges.
Experience within the healthcare industry and/or healthcare technology.
Open to input from other team members and departments.
Provides feedback as a liaison appropriately.
Preferred Qualifications
Problem Solving - Strong analytical person who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize. Also adept at making decisions that involve a considerable number of factors with broad implications.
Data Analytics – Ability to read and understand a data model. Exceptional analytical and reporting skills. An emphasis on trending data and presenting to clients.
Leadership skills with the ability to act even when there is no clear owner, inspire and motivate others, and be effective at influencing team members. Give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard, an attentive and empathetic listener.
EducationRequired - H.S. or equivalentPreferred - Bachelor's degreePay RangeThe typical pay range for this role is:$63,300.00 - $139,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 07/31/2024We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.