Vacancy caducado!
Tier 3 Help Desk/System Admin
St. Paul, MN The purpose of the Helpdesk Technician III position is to provide maintenance of the server and network infrastructure environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.Minimum Qualifications - High school Diploma, or equivalent, required
- Associate's or Bachelor's in Information Technology, Computer Science, Information Systems, Electrical Engineering, or related field, or equivalent work experience; preferred.
Experience: - 5 years IT helpdesk.
- 5 years Microsoft Office.
- Proficient in telecommunication designs, processes, procedures.
Duties and Responsibilities - Monitor, maintain, and troubleshoot all server, network, and voice infrastructure
- Design and implement new server, network, and voice infrastructure
- Manage 8x8 Phone system
- Manage Hyper-V and VMWare Hypervisors
- Manage HPE, Dell/EMC, Cisco UCS Server hardware
- Manage Hybrid Azure and Exchange environment
- Manage Cisco, HPE, Barracuda, Ubiquiti network hardware
- Manage Barracuda Email Protection Systems • Manage Widows Server 2012R2 - 2019
- Manage RDS Environments
- Backfill helpdesk support team with helpdesk tickets as needed
Essential Functions • Must be able to effectively communicate via phone, email, and other non-personal manners. • Develop, maintain, and update training programs, record-keeping, and data tracking. • Influential communicator. Ability to speak and write clearly. • Ability to explain technical concepts in non-technical terminology and train others in the operation and application of personal computer systems. Non-Essential Functions • Ability to perform lateral and assigned manager duties, as assigned. • Analyze data for data-driven decision making.Role requires 50% travel.You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process. Why Kelly ® ?By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance. Vacancy caducado!
