Description As an Appointment Scheduler, you will play a crucial role in ensuring the efficient coordination and management of appointments for our client's logistics operations. You will be responsible for collaborating with various stakeholders, including carriers, customers, and internal teams, to optimize scheduling processes, maintain accurate records, and uphold our client's commitment to timely deliveries. Your exceptional organizational skills and proactive communication will contribute to the smooth functioning of our client's supply chain operations.Responsibilities:
Collaborate with carriers, customers, and internal teams to schedule and confirm appointments for transportation and deliveries.
Maintain accurate and up-to-date appointment records in our scheduling system, ensuring information is accessible and reliable.
Monitor appointment schedules to identify and resolve potential conflicts or delays, and communicate adjustments promptly.
Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and ensuring timely responses.
Assist in optimizing appointment scheduling processes to enhance operational efficiency and minimize downtime.
Coordinate with warehouse and distribution teams to align appointment schedules with inventory management and loading/unloading activities.
Generate and analyze reports related to appointment scheduling performance, identifying opportunities for improvement.
Stay informed about industry trends and best practices related to appointment scheduling and logistics operations.
Requirements
Requirements:
2+ years of customer service experience
Experience working with phones and Windows PC
Strong attention to detail
Strong verbal and written communication skills
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .