Media Transfer Technician and Customer Service Specialist

Are you passionate about home movies and family history? Do you enjoy experiencing family history through the lens of home videos? Are you the person everyone in your family turns to with a video or media question? We are looking for reliable individuals with strong attention to detail to join the team at our Roseville, MN location.We often refer to our Media Transfer and Customer Service Specialists as "video gurus." They are usually familiar with audio/video/media terminology and have some experience in a customer service role. We cross-train them in various media transfer departments so they are familiar with our processes.This full-time position is in our Roseville, MN location, with occasional travel to our other stores in the Twin Cities metro as needed. This is not a remote position. Regular required hours for this position are Monday-Friday, 9:30am-5:30pm.TasksTasks will include but are not limited to:Cleaning and organizing incoming media for transferCarefully operating transfer equipmentMaintaining an organized and timely workflow for completing transfersWorking with customers in a retail environment, writing up orders, handling payments, and answering media-related questions as neededPosition is full-time, approximately 40 hours per week with opportunities for additional hours as workload allows. Occasional Saturday hours and shifts at other stores in the metro are required.CompensationThis is an hourly position. Starting wage is $17 - $20 per hour depending upon qualifications with a review after 6 months. Benefits include paid time off, profit sharing, employee discounts, and overtime (anything over 40 hours in a week) paid at time and a half. Overqualified applicants are welcome to apply, but wage range is fixed. We will be accepting and reviewing applications on an ongoing basis until the position is filled. All of your information will be kept confidential according to EEO guidelines.Interested applicants should submit: a cover letter of not more than one typed page explaining why you are applying for this position, and a current resume.