Are you ready for what’s next?Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2jmA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.Innovation is the heart of Brunswick . See how your contributions will help transform vision into reality :Position Overview:Support a multi-brand organization within focus area of parts and warranty as assigned by direct manager or supervisor. Understand and maintain working knowledge of Brunswick boat brands’ warranty policies and procedures around warranty and parts support. To be successful in this role, candidate will be proactive in their engagement and have a strong teamwork mentality.At Brunswick, we have passion for our work and a distinct ability to deliver .Essential Functions:
Support dealer warranty and parts inquiries
Document all interactions in Salesforce CRM
Support key strategic initiatives to develop and enhance dealer service support within BBG
Crosstrain to support multiple brand areas within BBG
Other tasks, initiatives, and projects as assigned by manager
Support auditing of Tier 1 claims and accessory orders
KPI development and reporting in target area
Warranty Support
Review and Process warranty claims and pre-authorization claims within designated scope
Receive and process escalated registration corrections, research, and document requests for MSOs, Certificates of Origin, and others as needed
Maintain knowledge of open Service Campaigns and Recalls and work with Quality Campaign Manager to ensure warranty specifications are met
Receive and support dealer inquiries regarding warranty coverage and claims systems
Receive and support supplier warranty review and credit recovery
Report common warranty issues to brand quality teams
Review and approve pre-authorization up to $5K for dealer to perform warranty repairs
Review and approve payment of warranty claims up to $5K
Parts Support
Receive and support dealer inquiries for part numbers and parts needs including part of parts
Process parts orders within designated scope
Maintain P&A Parts including current and non-current parts, and kits as needed
Create Purchase Order requests to vendors
Follow-up on vendor purchase orders
Research part pricing and acquisition
Work with brand supply chains as needed in order to fulfill orders
Work with brand teams as needed to validate and manage non-current/retired parts
Track and maintain aged AO reports
Work with suppliers as needed to develop supplier contracts
Work with suppliers and supply chain teams to track and fulfill orders
Connect with suppliers to obtain accurate part number, pricing, and lead time
Process Return Goods Authorizations (RGAs) as needed
Lead & Develop
Provide position and dealer training support as needed
Support Dealer Labor Rate program including maintainingaffidavits and correct dealer rates
Support the Warranty Administration Certification training and inquiries as needed
Participate in alignment discussions as needed, to ensure efficiency practices in the P&A and Warranty areas
Assist in HPPD program for new and refresh boats, by identifying appropriate parts needs and warranty analytics
Provide detailed warranty reporting to BBG Engineering, Quality and Sourcing teams
Training as required to maintain and improve product knowledge and skillset
Diversity of thought and experience s is fundamental when imagin ing the unimaginable . Certain skillsets/experiences are necessary; however, others can be developed along the way .Required Qualifications:
High School Diploma or GED
Boating experience and knowledge of fiberglass and aluminum boats
Ability to quickly learn and navigate through software and online programs
Preferred Qualifications:
Familiarity with OBMS and Compass environment preferred
Familiarity with Salesforce.com environment preferred
Working Conditions:
Standard office conditions
Hybrid (in the office 2-3x per week)
The anticipated pay range for this position is $47,600 to $75,100, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for a short-term incentive program.At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here (https://www.brunswick.com/careers/culture-benefits/benefits) .Why Brunswick:Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards (https://www.brunswick.com/careers) ! About Brunswick :Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today.Next is Now!We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [email protected] for support.For more information about EEO laws, - click here (https://www.eeoc.gov/employees-job-applicants)Brunswick and Workday (https://www.workday.com/en-us/service-privacy.html?&rda=/company/serviceprivacy.php) Privacy PoliciesBrunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected] .#Brunswick Corporation