Help Desk Supervisor puesto vacante

Vacancy caducado!

Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our clients’ business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work at.

Job Location: Help Desk Supervisor

Duration: 3 months contract to hire

Location: Eden Prairie, MN, 55343

Responsibilities:· Hands-on experience with all tasks involved in managing a help desk· Opportunity to practice and teach customer service, technology, and effective communication to fellow team members· Learn from and work with other professionals and subject matter experts in a wide variety of technologies· Run the IT Service Desk, including staff supervision, hiring, asset management, deployment, and associated projects· Own the task of receiving and responding to IT queries promptly· Manage escalations, outages and critical issues, including some after-hours responses as needed· Assist the team members when required, with technical issues, document incidents and future reference· Collaborate with internal partners to implement new projects, technologies, and initiatives to improve efficiency· Prepare periodic reports for management with recommendations to trends

Qualifications-· 4 years team management/leadership· Practical experience with ticket management systems- including Freshdesk, ServiceNow, or ServiceDesk· Understanding of the process management and process improvement methodologies· Technical Knowledge to assist when needed in ticket queue and problem resolution· Demonstratable skills troubleshooting a wide range of technical problems· Strong organizational skills with eye for detail· Excellent written and verbal communication skills

Thanks & Regards,

Mahi Lead Technical Recruiter |

Feuji, Inc105 Decker court, Suite # 850, Irving, Tx, 75062O| E:

USA | Costa Rica | India

Vacancy caducado!

ID	#46079926
Estado	Minnesota
Ciudad	Minnetonkamills
Tipo de trabajo	Contract
Salario	USD Depends on Experience Depends on Experience
Fuente	Feuji Inc
Showed	2022-09-29
Fecha	2022-09-27
Fecha tope	2022-11-25
Categoría	Etcétera
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Job Details

Help Desk Supervisor