Vacancy caducado!
- Develop a product strategy for customer facing messaging products in the mobile and web channels across the B2B and Mass Consumer space
- Establish success metrics, OKRs, and go-to-market plans
- Be the voice of the customer and end-user; proactively provide customer feedback to internal teams. This includes being the voice of the service organization that is closest to the customer
- Write user stories; including acceptance criteria and edge cases
- Ensure clarity of requirements by providing detailed acceptance criteria to the development teams
- Work with engineering and design/UX teams to estimate, implement, build features and produce product prototypes
- Test, validate and identify weaknesses in prototypes and make the necessary changes (A/B, research, analysis, usability, etc).
- Oversee and execute on annotated wire frames with UX and design
- Provide direction to product marketing teams to produce growth in user base and help drive GTM plans
- Conduct ongoing analysis/research to evaluate opportunities for product improvement and work with internal teams to implement solutions and iterate - Maintain and groom a backlog of feature, technical enhancements
- Ensure GTM is effective and delivers successfully against key outcomes/objectives
- Obtain feedback from clients, designers, and engineers, and adjust product specifications as needed
- Vision: Always looking through the lens of the consumer and thinking of how to make their life better
- A Foundation in UX: Experience in product management, product development, and UX design for launching consumer-facing software that touches millions of users. Acknowledging and driving the product against customers that demand products that enable mobility
- Ability to ask Why: Comfortable asking the right questions to drive to the core of the user problem
- Instinct: Strong consumer product instincts
- Dig Deep: Being able to dig in and go all the way down the rabbit hole to identify challenges
- Collaboration Nation: Experience incubating and commercializing new ideas by working closely with technical and creative teams from concept generation through implementation. Ability to navigate and lead through a complex matrix organization to deliver outcomes
- Communication: Ability to present and hold a dialog in a variety of forums: executive, front-line and industry events
- Bachelor's degree or equivalent experience required
- 6+ years of proven experience in a Product Management role at a software company
- 2+ years' experience working with data platforms, defining and recording transactional data at scale
- 2+ years of experience managing communication or messaging services (UCaaS, SMS, MMS, ABC, etc)
- 5+ years of experience communicating directly with customers, executives and people across all levels and functions in the organization
- 5+ years' experience working with engineers to deliver software using Agile methodologies and lead solution design with engineering partners
- 2+ years background in the Medicare and Retirement space a plus
- Solid understanding of the drivers/levers of a large-scale operation
- Experience using AHA, Jira, Rally, etc. Including breaking-down work, writing stories, etc
- Technically savvy and experience with communications (i.e. UCaaS), enterprise software, and experience with messaging protocols (SMS, MMS, ABC, etc) is required
- Strong writing skills that will be used with both product and engineering. You can communicate sophisticated matters concisely and clearly
- The ability to solicit customer requirements from many sources, prioritize, and partner with engineering and design to deliver
- Ability to partner with analytics teams on complex data sets to make data driven decisions and garner relevant insights
Vacancy caducado!