JOB SUMMERY
The Assistant Store Leader is responsible for providing outstanding leadership to the team members and will provide an environment in which the restaurants team members will learn how to successfully run a Valeo’s Pizza. In addition, the Assistant Store Leader is responsible for overseeing financial goals, developing team members’ success, ensuring proper equipment care, marketing, maintaining attendance and being reliable, as well as any general or physical requirements. He/she will be accountable for upholding all Valeo’s Pizza values personally and ensuring all staff is also upholding these values.
COMPANY VALUES
AUTHENTIC UNITY: Being a real team, means having the strength to be vulnerable and transparent with those working around you. We believe in embracing our team members for who they really are, flaws and virtues alike. We believe in respecting one another through our actions and words. By looking at one another through a lens of truth, there is a better chance that we will excel as a true team.
Below is a list of metrics to gage one’s success in this area.
Clear Communication – We believe that to be unclear is to be unkind. As a Leader you should be living this core value and holding others accountable to do the same.
No Gossip – Gossip kills trust and without trust there is no team. A Leader not only abstains from gossip, but shuts others down when this toxic behavior is seen.
Resolves Disagreements – Leaving something unsaid is another way to break down trust. Uncomfortable situations usually end with extreme clarity and relief. It will be your responsibility to be an excellent coach, helping others to make this a habit.
Invested in Shared Purpose – You can work anywhere and be a number and a paycheck. If you want to work here, you need to have a reason why. We build community and leaders one pizza at a time, if you are not building with us, you are not truly part of the team.
Humble – Catch people doing something right, admit when you make mistakes, be a team player and accept all coaching presented to you. This will leave you open to growth and knowledge. Teach others to do the same and you will have a thriving team.
PASSIONATE SERVICE: We believe that every guest we serve should feel they have received more in value than we received in payment. We want our team members to enjoy what they do and take pride in handing a guest’s beautifully made pizza. We have the opportunity to change lives, even if that is simply through a friendly interaction on the phone or a pristinely made pizza. Serve passionately.
Below is a list of metrics to gage one’s success in this area.
Quality Appearance – Wearing the uniform and being clean are a basic understanding of this. Your appearance tells our guests how much you respect the opportunity of being able to serve them. Our uniform is required and the upholding of these ideals are a standard that will need to be set by every leader.
Respect – In order to receive respect from your team members, you must first give respect. Following the guidelines of authentic unity and leading your people with as you would want to be lead will allow this to happen.
Positive Attitude – In the industry of service, it can be easy to let guest’s reactions affect your day. As a part of this team, it is your responsibility to hold yourself to your own standard, not theirs. Being a source of energy on the team, will lead to endless gains.
Striving for Guest Satisfaction – Treat every guest the way you would want to be treated, on your birthday! From the way you cut their pizza to the way you take their order – do everything with the intention of giving them more value than what they paid for and making it feel like a special day. It is pizza after all.
Smart – Utilize empathy, listen to hear what others are saying and strive to live each day with emotional intelligence.
FANATIC EXCELLENCE: We believe that being on time and prepared to work in extremely important. We believe that all team members should be willing to go above and beyond their standard work requirements. We believe that all tasks should be carried out accurately, consistently and in a timely manner. We believe that mistakes should be owned and learned from.
Below is a list of metrics to gage one’s success in this area.
Reliability – coming to work when scheduled is the base standard for this. Being willing to come in during a crisis and helping others out the team is exceeding it. Be the type of teammate you would like to work with in this area.
Pursuing the Standard – This means fully understanding the expectations in your specific area and pursuing that with excellence.
Upholding the Standard – When pursuing your station with excellence, be sure to coach those alongside you to do the same. This is a culture of accountability and caring.
Go Getter – Know what you want and go get it. We will pour as much into you and you pour into us.
Hungry – Do you look to support the team, even if that means doing something outside of your “job description”? Be the type of person you would like to work with.
QUALIFICATIONS
Ability to work days, nights, and weekends as necessary. This includes, but is not limited to the dinner rush for 2 of 3 weekend nights, 40-50 hours per week, schedule flexibility.
Ability to work long hours on your feet as necessary.
Ability to inspire others on the team to smile during a crazy night.
Experience in the hospitality, food service or guest experience industry.
Ability to be proactive, self-motivated, and self-directed.
Demonstrated leadership abilities consistent with our core values.
Demonstrated commitment to excellent guest experience.
Commitment to utilizing clear communication, and demonstrating the desire to be flexible and thrive in a team player setting.
Not afraid of making necessary decisions promptly.
Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
Impeccable attention to detail.
RESPONSIBILITIES/SKILLS: To include but not limited to:
Financial Responsibilities
Can run an efficient, motivating shift during busy and slow times – knowing how to react and thrive in both.
Performs restaurant opening and closing procedures effectively.
Ensures restaurant is constantly meeting or exceeding health code.
Submits accurate key performance indicators workbook to Accounting on weekly basis in a timely manner.
Acts as a clear line of communication between upper leadership and team members.
Demonstrates proficiency in all areas of the kitchen.
Oversees the coaching of team members at all store levels.
Has reasoning or answers behind any budget variances and can be held accountable during such conversations. / Effectively communicates budget variances.
Holds cashiers and other team leaders accountable when interacting with guests, cash handling, control procedures and policy.
Performs or delegates daily and weekly inventories accurately and timely.
Performs accurate end-of-period inventories.
Places food, produce, paper, and supply orders in a timely manner to ensure proper levels are consistantly maintained.
Learns and maintains Valeo’s standards in labor, food and supplies costs within budget.
Utilizes and maintains all reporting and tracking systems for financial results.
Maintains high level of integrity in all financial reporting.
Understands labor forecasting and how to fully utilize when cutting and assisting in scheduling.
People Development Responsibilities
Provides clear direction and leadership to all managers and team members during each shift.
Serves as a role model to all team members by setting the example and maintaining professionalism in the restaurant.
Promotes an "Open Door Policy" in the restaurant and is accessible to all team members.
Assists new hire orientation and is personally involved in new team member training.
Ensures that systems, materials and people are in place to provide for quality team member training.
Minimizes team member turnover by:
Being personally involved in the orientation and training of all new team members.
Hiring candidates who will fit into the Valeo’s culture.
Providing a positive work environment for all team members.
Identifying and addressing employee issues in a timely manner.
Provides clear expectations to the leadership team through ongoing communications and weekly meetings.
Conducts shadow leadership and related training programs for Leaders-In-Training as assigned.
Develops TL to operate a shift at or above Company standards through ongoing training and coaching.
Counsels and properly documents performance, attendance, or behavioral issues encountered with leaders and hourly team members.
Understanding what a healthily staffed store looks like and how to achieve that success.
Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to Valeo’s Pizza policies and procedures.
Quality, Service and Cleanliness Responsibilities
Maintains all areas of the restaurant at or above all cleanliness standards or delegates responsibility to managers who are properly trained.
Executes or delegates the completion of Upselling Sales Drivers, Opening, Midday, and Closing checklists each shift as well as any supplemental checklists.
Holds team leaders and team members accountable for compliance with uniform and grooming standards at all times.
Insures that all standards and procedures for recipes and food quality are consistently met.
Insures proper sanitation procedures are adhered to at all times.
Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues.
Monitors shift leaders and team members accountable for established speed of service standards in the restaurant.
Insures that guests are treated in a courteous and friendly manner.
Executes management functions and guest interaction throughout shifts and holds managers accountable for doing the same.
Maintains restaurant in like-new condition.
Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction.
Store Equipment Responsibilities
Maintains equipment in proper working order.
Insures that needed equipment and facility repairs are taken care of in a timely manner.
Performs or delegates preventive equipment maintenance on a timely and consistent basis.
Executes restaurant upgrades and enhancements as directed by Assistant Store Manager.
Insures that managers and employees adhere to safety and security measures consistent with company standards.
Marketing Responsibilities
Executes company-sponsored marketing events and promotions.
Is aware of and participates in local community and civic events.
Promotes internal marketing through suggestive selling, sampling and positive guest interaction.
Attendance and Reliability Responsibilities
Consistently arrives to work on time.
Schedules time off in advance in accordance with Company policy.
Adheres to Company's attendance guidelines.
Delegates responsibilities when absent from work.
General and Physical Requirements
Majority of job responsibilities must be performed standing or walking during typical 10-hour shift.
Frequently walks in and around the restaurant to interact with team members and monitor customer satisfaction.
Uses a keyboard on a daily basis to enter information into a computer.
Must be able to lift up to 30 pounds.
Must be capable of performing any duty, of any team member, while training or while covering staffing needs.
Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable.
Performs additional duties as assigned.