You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation, and performance. Join us and start doing your life’s best work. SMOptumRx administers member pharmacy plans, develops pharmacy networks, and negotiates with drug companies to get our members the best medication prices.Within this role as a Customer Service Supervisor, your focus will be managing at least 30 direct reports. You will be responsible for the team’s performance metrics, providing leadership support for any new initiatives and deployments, Actively engaging in team growth along with assisting with projects as needed. On a day to day, you can expect attending 1 on 1’s with your direct reports along with managing daily productivity for your team. Success is measured by your teams’ performance metrics along with team surveys.This is a fast-paced environment and we are looking for a candidate who is able to multitask well.You'll have an opportunity to make an impact on the communities that Optum serves as you help the organization advance health equity on a global scale.Your attendance and punctuality are critical to the role. This is an exempt role.Managing 6 team direct employees, 1 on 1 with agents, attend leadership meetings, work on projects for contractual agreements, managing SLAs for customers, making sure everyone is meeting productivity, call reviews, True manager role.SLA: Team performance in addition to survey’s that the team takes based on team performanceThis position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00am – 10:00pm CST, Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime or weekends.We offer weeks of on-the-job-training. The hours during training will be 8:00am – 5:00pm CST, Monday – Friday.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:
Coordinate and supervise daily/weekly/monthly activities of a team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
1+ years of supervisory/leadership experience
5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
Previous call center environment experience
Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any of our 8 hour shift schedules during our normal business hours of 5:00am - 10:00pm CST, Sunday through Saturday. It may be necessary, given the business need, to work occasional overtime or weekends
Preferred Qualifications:
2+ years customer service experience
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The salary range for this is $48,300 - $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .#RPO