Service Communications Assistant

Job DescriptionWe are currently seeking a Service Communications Assistant to support our communications and client service efforts. The ideal candidate will play a key role in ensuring smooth communication between our internal departments and client-facing teams. This position requires strong organizational skills, attention to detail, and a proactive attitude to ensure service excellence.ResponsibilitiesAssist in coordinating communication between service teams and clientsDraft, edit, and distribute internal and external service updates and noticesSupport the execution of service-related projects and follow-upsMaintain organized documentation of client communications and service reportsCollaborate with other departments to ensure consistent and clear communicationMonitor and respond to service inquiries with professionalism and efficiencyTrack service metrics and assist in preparing performance reports