Customer Service Trainer

Job DescriptionWe are seeking a Customer Service Trainer who will play a key role in enhancing the performance and engagement of our service teams. This individual will design, implement, and facilitate training programs that promote excellence, consistency, and customer satisfaction across all channels.ResponsibilitiesDevelop and deliver engaging training sessions for new and existing team members.Assess training needs and create materials tailored to company objectives.Provide on-the-job coaching and performance feedback.Collaborate with management to ensure service standards align with company goals.Monitor progress and evaluate the effectiveness of training initiatives.Promote a positive and motivating learning environment.