Customer Service Representative

Job DescriptionAs a Customer Service Representative, you will serve as the first point of contact for our clients, providing exceptional support and ensuring a seamless experience. Your role is to maintain the highest standards of communication, handle inquiries efficiently, and represent Lumina Agency INC with professionalism and empathy.ResponsibilitiesRespond to customer inquiries promptly and accurately through various channels.Maintain detailed records of customer interactions and transactions.Collaborate with internal departments to ensure client satisfaction.Resolve issues with patience, understanding, and efficiency.Contribute to continuous improvement by identifying opportunities to enhance service quality.