Customer Coach - NBC Sports Next

The Customer Coach will respond to inbound customer inquiries, issues and requests via email, phone, and online chat by being yourself and using your newfound knowledge. Follow through with technical issues brought to our attention by customers. You will be the voice of the customer while you track down and determine the root cause of issues, while also correctly logging any issues that need the attention of our Development Team. Some evenings and weekends may be required.Job DutiesBecome a subject matter expert within our tools and platforms to best serve our customersRespond to inbound customer inquiries, issues and requests via email, phone, and online chat with empathy and understanding.Follow through with technical issues brought to our attention by customers by being the voice of the customerInvestigate and determine the root cause of technical issuesAchieve KPIs as assigned Correctly log and document any issues that need the attention of our Development TeamOther duties as assigned