Client Account Representative

Job DescriptionWe are seeking a Client Account Representative to join our growing team in Minneapolis. The ideal candidate will serve as the primary point of contact for clients, ensuring a smooth and successful experience from initial onboarding to ongoing support. This role requires excellent communication, problem-solving skills, and a strong customer-first mindset.ResponsibilitiesManage a portfolio of client accounts, serving as the main contact for inquiries and updatesEnsure timely communication and follow-up with clients to maintain satisfactionCollaborate with internal departments to deliver effective solutions and fulfill client requestsMonitor project timelines and ensure deliverables meet quality and deadline expectationsTrack account performance and suggest improvements based on client needsPrepare regular reports on client status, project updates, and feedbackAssist in identifying upsell opportunities and support client retention efforts