change management specialist.
minneapolis , minnesota
posted 2 days ago
job detailssummary
$28.12 - $28.13 per hour
temporary
bachelor degree
category management occupations
referenceAB4656486
job detailsOur client is seeking a Change Management Specialist to oversee and manage the implementation, integration, and effectiveness of change management processes. This role is pivotal in assessing the impact, cost-benefit, and risks of proposed changes, ensuring successful implementation while delivering exceptional service to customers.Key Responsibilities:
Customer Support: Handle customer inquiries via phone and email, assisting them with navigating online platforms and Treasury Management products.
Technical Assistance: Provide support for deposit and loan questions, leveraging bank servicing tools such as emulation and co-browse.
Knowledge Development: Stay updated on bank systems and processes by regularly attending training sessions to expand technical knowledge.
Change Planning: Assess, coordinate, and oversee the planning and implementation of change processes across large-scale applications.
Risk Assessment: Evaluate the impact, cost-benefit, and risks associated with proposed changes to ensure alignment with organizational goals.
Stakeholder Communication: Maintain continuous communication with stakeholders, IT, and business teams to align objectives and streamline processes.
Process Integration: Ensure the change management process is effectively integrated with other service management functions.
Team Supervision: Lead and supervise the change team, fostering a culture of high service availability and operational excellence.
Consultation: Provide expert advice on complex change management programs across the organization.
salary: $28.12 - $28.13 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities
Service customers phone and email inquiries.
Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse.
Assist customers with their deposit and loan questions.
Maintain appropriate technical understanding of bank systems.
Regularly attend trainings to support/expend knowledge base.
Oversees the implementation, integration, effectiveness, and adherence to the change management process.
Assesses the impact, cost benefit and risk of proposed changes.
Coordinates the change planning and implementation process.
Manages implementation of end-to-end large scale application changes.
Maintains continuous communications with stakeholders, IT, and business teams.
Skills
Change management
Banking Operations
Verbal Communication
Qualifications
Years of experience: 2 years
Experience level: Experienced
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