Call Center Agent

Job DescriptionStory Lane Box is seeking a dedicated and professional Call Center Agent to join our Minneapolis team. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing product information in a courteous and efficient manner. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service.ResponsibilitiesHandle incoming customer calls in a timely and professional mannerProvide accurate information regarding products, subscriptions, and servicesResolve customer issues, complaints, and concerns with empathy and efficiencyMaintain records of customer interactions and update relevant databasesFollow call center procedures and performance standardsCollaborate with internal teams to ensure customer satisfaction