Account Manager

In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.Job DutiesEnsure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelinesAssist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growthConfidently ask discovery questions to fully understand needs/wants of each accountEncourage the increase of product usage and revenue growth from each accountProvide consultative feedback/advice to help create the best possible experience for our customers and their entire organizationRespond to all inbound sales and service inquiries/requests from current clients in timely mannerContinue to gain advanced product/industry knowledge while developing sales skills to better assist customersFoster a team atmosphere - support your teammates and share lessons learned Maintain accurate daily record of sales activity using Salesforce.comMeet and/or exceed department metrics and goalsAssist Regional Manager with projects related to outreach, finance, data, and/or product related effortsAssist new team members with training and platform/process knowledgeOwn key projects and set the standard by leading by exampleDiscern and report financial data for platform related performance metrics, drive behaviors and adoption within the teamOther duties as assigned