The Ordway: The Ordway Center for the Performing Arts is one of the leading performing arts centers in the United States and a catalyst for vibrant arts in Minnesota. Powered by hundreds of talented and dedicated staff members and volunteers, the Ordway is renowned for its multidisciplinary programming, welcoming atmosphere, and comfortable environment. The Ordway welcomes audiences of all ages and backgrounds for year- round eclectic and entertaining offerings, including Broadway musicals, concerts, dance, vocal artists, and new works. Performances take place in the 1,900-seat Music Theater and a 1,100-seat Concert Hall. The Ordway serves tens of thousands of students and families each year through its arts education and community impact programs, and is a proud member of the Arts Partnership, a collaboration comprising the Ordway, Minnesota Opera, The Saint Paul Chamber Orchestra and Schubert Club.
Position Purpose: The Ordway Center for the Performing Arts is seeking an enthusiastic and customer service-oriented Ticket Services Supervisor supports the Ticket Services Manager and Director of Ticket Services in overseeing operational aspects of Ticket Services including supervising events, cash handling and end of day reconciliation. This position will assist with overseeing the call center and counter operations; including supervising part-time staff, training new hires,, manage email communications, and process sales transactions on the phone and in person. This position will work a combination of days, evenings, weekends, and holidays.
Position Details:
Posting Date: 8/4/25 - The Ordway is dedicated to building an equitable environment and strongly encourages applications from populations underrepresented in the theater field.
Employee Type: Hourly, Nonexempt, Full-time
Pay: $21 - $24 per hour
Department: Ticket Services
Reports to: Director of Ticket Services
Key Performance Areas:
Become proficient in using the AudienceView ticket system to process subscription and single ticket sales over the phone and in person.
Work with external partners of rental events to process and resolve all ticket-related requests pertaining to their events.
Fulfill VIP and internal ticket requests.
Manage email communications with other departments, rental partners, and the public.
Perform nightly settlements with outside performance companies.
Attend to any escalated customer service matters that arise.
Supervise part-time Ticket Services staff involved in selling tickets; provide staff with relevant information, including event information and special promotions; provide advice and technical assistance; evaluate; resolve disputes and problems; provide cash to event staff and reconcile cash and sales after each performance
Maintain and model superior customer service standards for the Ticket Services Department.
Provide back-up to the Ticket Services Manager and Director of Ticket Services in the building and management of ticketing systems within Audience View including series, pricing charts, subscription, venues, promotional offers, and updates to result in updated systems, timely training, optimum productivity, cutting edge technology, efficient sales flow, and seamless customer service transactions.
This key position will provide supervision primarily for part-time Ticket Services staff at weekend, evening and holiday performances.
The Ordway is especially interested in candidates who can contribute to the diversity and inclusive excellence of the organization through their communication skills.
Other Qualifications:
High school diploma or GED required, bachelor’s degree preferred.
At least two years of supervisory experience required.
At least three years of ticketing experience is required.
Box Office experience required; or the combination of education, experience, and training that would allow for the successful performance of job duties.
Candidates must have a high aptitude for technology and excel in managing “on the spot” customer matters.
Must be able to work a flexible schedule, including nights, weekends and holidays.
To Apply: For more information or to apply, visit ordway.org/employment. Ordway is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, age, local human rights commission activity, national origin, and veteran, or disability status. The Ordway Theater and administrative office are wheelchair accessible and service animals are welcomed. All applicants who have questions or would like to request a reasonable accommodation or interpreting assistance for job interviews are encouraged to reach out to Human Resources.