Benefits/Perks
Competitive hourly pay rate
Paid training
Paid Time Off
Sam's Club membership
Birthday Holiday
401(k)
Bonus based on agency performance
Competitive salary
Employee discounts
Training & development
Company Overview
We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined. We are a small-town agency, focused on not only our clients but serving the community through volunteering, donations and giving back. As the owner, I am the reigning Dew Days Kiss the Pig champion two years running!
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees
Qualifications
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills·
Hold active MN personal lines/life insurance license or willing to reinstate an inactive license.