Customer Service Rep

Description We are in search of a Customer Service Representative to join our team based in a location in Michigan. In this role, you will be the primary point of contact for our customers, managing their inquiries, and ensuring their needs are met promptly and professionally. You will also be tasked with maintaining clear communication with various teams including sales, operations, and accounting to deliver superior service. This position offers a contract to permanent employment opportunity.Responsibilities: Facilitate direct communication with customers, sales teams, operations teams, accounting teams, and corporate teams to meet and exceed customer expectations. Maintain and manage customer accounts, addressing any issues or concerns in a timely manner. Process return goods authorizations, credit memos, and debit memos as required. Assist and coordinate with outside sales representatives on all aspects of customer accounts, including notifications of production delays and special concerns. Receive and process customer orders both verbally and through email. Enter and manage orders accurately into JD Edwards EnterpriseOne system. Initiate and manage claim worksheets, resolving customer issues promptly. Actively participate in continuous improvement training and take on a leadership role in CI Projects. Travel as necessary to meet customers, meet salespeople, and visit other facilities. Utilize CRM and other accounting software systems to manage customer records and transactions. Answer more in-depth product knowledge questions and send out samples and literature upon customer request. Assist customers with orders by answering basic product knowledge or installation questions. Handle customer complaints, problems, or questions received by fax, phone, or email, finding the best solution to satisfy customers. Requirements Minimum of 2 years experience in a customer service role is essential Proficiency with 3M products and systems Solid knowledge of Accounting Software Systems Familiarity with ADP - Financial Services Experience with ATS - Asynchronous Transfer Mode Strong skills in CRM (Customer Relationship Management) Ability to use About Time software proficiently Knowledge of Accounting Functions Experience with Billing Functions Understanding of Budget Processes Experience in Campaign Planning Proficiency with JD Edwards EnterpriseOne software TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .