Description Robert Half is seeking a Call Center Representative for our client in Maple Grove, MN, you will be the first point of contact for our clients customers. You will handle a high volume of inbound calls, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. Your role is crucial in maintaining reputation for top-quality customer care. This position is a temporary to permanent role.Key Responsibilities:
Receive and manage a high volume of incoming customer calls.
Provide prompt, courteous, and knowledgeable assistance to address customer inquiries, concerns, and requests.
Listen to customer concerns, identify issues, and work to find effective solutions.
Document all interactions accurately in the company's database.
Maintain a deep understanding of the company's products, services, and policies to provide accurate information to customers.
Ensure that calls meet quality and compliance standards.
Seek to continuously improve customer interactions by following best practices.
Collaborate with team members and supervisors to share information and resolve complex issues.
Participate in team meetings and training sessions.
Meet or exceed established performance goals and KPIs related to call handling, response time, and customer satisfaction.
Requirements
Qualifications:
High school diploma or equivalent.
Previous experience in a high volume call center or customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to work well under pressure and handle challenging customer situations.
Basic computer skills, including proficiency with customer service software and databases.
Reliable and punctual, with the ability to work onsite in our Maple Grove, MN location.
To be considered for the role you must have an active profile set up with Robert Half Customer Service and Administrative Practice Group - please contact us at (952) 473-0442 and we will coordinate a time with you for a registration interview. If you are already active and registered, please apply and call us to discuss the role further. Please know that all new applicants will have to provide two supervisory references in order to be considered eligible for opportunities.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .