Customer Service and Internet Technical Support Reps (Inbound Call-Center Positions)
Mediacom is now taking applications for both areas of our inbound call center Customer Service Department and Internet Tech Support Departments. Our Waseca Call Center is adding to the team in both Departments.
Positions start on March 25, 2024 Apply Today - Don't Wait!
JOIN OUR GROWING TEAM!
Class Starts March 25th, 2024!
$1,000 Sign on Bonus to join a great team!
BENEFITS – AVAILABLE AFTER 60 DAYS:
Medical, Dental, Vision Plans
401k with Match
Vacation AND Flex time
Significantly Discounted Mediacom Products and Services
Tuition Reimbursement
FSA and HSA plans available
25% in office, 75% remote
And MORE!
Are you looking for a stable career opportunity where you can grow? We are looking for a Customer Service Representative at Mediacom! This position comes with performance based bonuses AND commission opportunities. Here in Waseca you have the opportunity to be part of a growing company culture with a focus on work life balance. Including a hybrid work from home model (75% remote) where all equipment will be provided. Your previous experiences lead me to believe that you would be a great fit.
General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
Specific Responsibilities:
Interact with customers by telephone, as well as e-mail, mail and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests in order to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments.
Preferred Skills/Experience:
Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
High school diploma required, Associates/Bachelors Degree preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
Customer Service Reps: https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=MEDIACOMCC&cws=46&rid=18279
Internet Tech Support Reps: https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=MEDIACOMCC&cws=46&rid=18280
Mediacom Communications EOE/AA; we consider applications without regard to race, color, religion, sex, national origin, disability or vet status m/f/d/v