Description If you love building solid customer relationships, this Customer Service Representative position via Robert Half might be for you. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This Customer Service Representative position is based in the Lake Elmo, Minnesota region and is a long-term contract / temporary employment opportunity. If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you.Your responsibilities in this role
Retrieve and oversee the sending of written business communications
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Offer friendly, accurate customer service in a timely fashion
Manage incoming telephone calls Requirements - Excellent customer service and office administrative skills
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Experience with Microsoft Office required
Upbeat, positive attitude and an approach to work rooted in professionalism
Strong computer skills including customer database systems
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Excellent written, verbal and social communication skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Procedures experience
Review experience
Adeptness in Workstation Support
Hands-on experience with pension plans
Previous experience working with Bonus Program
Customer service experience desired
Customer Support experience highly preferred
Expertise in Total Compensation
Earlier work involving Salary Structures
Practical knowledge of Payroll Functions
Proficiency in EO/IR systems
Experience with About Time
Good understanding of Schedule Interviews
Stock Options experience desired
General familiarity with Calendar Management
Command of training
Tuition Reimbursement Program experience preferred
Experience with retirement
Background working with HealthCare.gov
Prior experience with Banking Operation
Comprehension of A Plus
401k - RRSP Administration experience highly valued
Demonstrated knowledge of Benefit Functions
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .