Vacancy caducado!
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 5 - 10%
Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:The Application Production Support team (SCE) is a global team (India & US) that is responsible for Decision Solutions applications, with responsibility of:- Ticket Management: Requests, Incidents, and Problem Tickets
- Agile/Project related changes
- Monitoring - Application and Application Platforms accessed by Decision Solutions across FIS and/or vendor partners.
- This position will work closely with partnering Service Delivery teams that support Decision Solutions as well. Those team verticals are:
- Change & Release Management: Decision Solutions (DS) along with Leveraged
- Software Configuration Management: Decision Solutions Applications as well as 3rd Party Software only used by DS
- Environment Management: OS Patching coordination, Vulnerability remediation (Nexpose, Qualys and STT-N scans), Performance & Capacity Management]
- Level 1 / 2 support.
- Ticket Management: Requests, Incidents, and Problem Tickets.
- Agile/Project related projects/changes (AU related releases/bug fixes)
- Implementation of Applications and Systems related Monitoring to ensure proactive monitoring/notifications can be escalated.
- System monitoring]
- Provides 24 x 7 on-call support for all assigned production-related systems.
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
- Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
- Represents team on cross-functional teams for production, support and development activities.
- Interacts with internal departments to deliver solutions.
- Improve methodologies used in the job.
- 5 or more years work experience in software quality control, systems analysis, system support, software development or related discipline or 3 or more years as a System Support Analyst II
- Knowledge of the basic principles, processes, phases and roles of application development methodologies
- Excellent analytical, problem-solving and time management skills
- Ability to successfully manage multiple concurrent tasks
- Ability to work well in a fast-paced, high stress team environment
- Must be highly flexible and adapt to changing priorities
- Willing to take on responsibilities and challenges
- Automation Strategies
- Decision Solutions Product Suite knowledge and/or similar FIS CIO Service Delivery knowledge
- Leadership Qualities
- Experience with FIS standards, processes and procedures (Request, Incident, Problem, Change Management)
- Mainframe experience
- Azure Cloud experience
- ServiceNow experience
- Attractive benefits including private medical cover, dental cover, and travel insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A work environment built on collaboration, flexibility and respect
Vacancy caducado!