Customer Service Representative - Orders

Veolia Water Tech & Solutions is seeking a Customer Service Representative to join our Orders team, where you'll be the key link between our customers and their orders. In this dynamic role, you'll manage customer orders through our digital platforms while ensuring smooth communication with various teams. This individual will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce, including problem resolution. If you're detail-oriented, enjoy problem-solving, and have a passion for delivering excellent customer service, we'd love to have you on our team!  Key Characteristics Strong customer service Attention to detail and effective organizational skillsAbility to manage and track multiple activities Ability to learn and apply policies and procedures to daily workEffective communication skillsProfessional interaction and collaboration with internal and external customersSense of urgencyDuties & Responsibilities  Process orders received via Salesforce, review that information provided is correct and complete. Communicate with teams of any pending issuesReview purchase orders to ensure compliance with policies and procedures Review all online orders, remove blocks, and make sure the order is created correctlyFor vendor items, create material numbers in SAPPartner with plants and sourcing team for inventory status as neededAccountable for all order management of orders entered, including providing updates and tracking information to customers and relevant colleagues Identify opportunities to improve efficiency and productivity Other projects as assigned