OverviewWe at Fairview Health Services are looking for a Team Coordinator to be based out of the Edina Clinic! Team Coordinators support patient care between visits and are valued members of the clinic team. This is a full time, 80 hours every two weeks and is benefit eligible position. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; click here (https://www.fairview.org/benefits/noncontract) to learn more and get all the details! Pay for this role starts at $21.50 and increases based on experience.This location is open Monday - Thursday 7am to 6pm and Fridays 7 am to 5 pm.Responsibilities Job DescriptionAs an integral member of the primary care team, the team coordinator (TC) are crucial to overall quality of care and patient experience via phone calls and electronic messaging. Team Coordinators perform high-level functions to support the needs of the healthcare team and patients/families between office visits to ensure patient needs are effectively addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each patient interaction. They will also continually look for opportunities we can improve processes and workflow.
Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions
Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management
Prioritizes multiple tasks, interruptions, and changes
Find opportunities for improvement in workflow & participate in clinic and system meetings
QualificationsRequired
Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or min. of 1 year comparable experience in a healthcare setting
Preferred
2 or more years’ experience working in a medical setting
Other Skills We Desire at Fairview:High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Compassion and Innovation.EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status