Assistant Store Manager

SummaryWe are seeking an individual to assist us at our retail store in Edina, MN. The Assistant Store Manager partners with the store management team in driving store sales by motivating and developing a sales team to provide the highest level of internal/external customer service to maximize sales. Assist the management team in store opening, closing and general floor supervision as scheduled and needed. Maintains a positive, energetic work environment, and consistently demonstrates and upholds the Sundance culture with the utmost integrity.Duties & ResponsibilitiesCustomer Service/SalesModels exemplary customer service.Consistently exceed the expectations and requirements of both the internal and external customers.Assist with housekeeping duties including folding, dusting, straightening,  sweeping, trash, vacuuming, changing light bulbs, taking out the trash, recycling, keepingthe  stockroom clean daily, restocking supplies at the register, etc.Seeks product knowledge on new and core goods and openly shares information and selling tips with fellow partners.Customer service is key…we are here to enhance the customer experience by outfitting them.Greets and welcomes customers as they enter with genuine enthusiasm.Asks open-ended questions to determine customer’s needs.Listens to customers and uses their feedback to improve service levels.Tells the product story, features, and benefits of jewelry and merchandise.Checks for customer understanding.Offers additional products that support or relate to the customer's needs.Informs customers of our website and catalog, offering to put them on our mailing list.Listens to customers and uses their feedback to improve service levels in the store.Achieves budgeted sales, payroll, and inventory goals.Works with store manager to analyze sales trends and develop plans to maximize profits and minimize costs.Consistently exceeds the expectations and requirements of the internal and external customer.Resolves issues in a timely and cost effective manner.Provides ongoing sales and product training for the staff to build multiple sales and achieve sales goals.Store TeamsSupervises sales floor such that staff is adhering to Daily Agenda and proper zone coverage is ensured.Leads staff to exceed sales plan.Implements and reinforces goals and assignments set by Store Manager to ensure all associates are trained and performing to company expectations.Motivates and develops associates by providing consistent feedback, product training, sales and service techniques. Responsible for associate performance evaluations.Participates in weekly management meetings to discuss business sales trends, product assortment and inventory levels, new operating procedures and hiring needs.Participates in all staff meetings: current with sales trends and goals, new product information, enhanced selling techniques, seasonal promotions, and individual recognition.OperationsEnsures all visual, operational, and safety policies and procedures are followed and executed in a timely manner.Teaches and enforces loss prevention tactics on sales floor.Consistently enforces all company policies and procedures. Performs opening/closing procedures and ensures bank deposits are done daily.Keeps open and responsive communication with Store Manager as well as the District Manager.