Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time, Monday - Friday. Employees are required to work any 8-hour shift schedule during the normal operating hours of 7:00 AM - 6:00 PM CST (9:30am-6:00pm CST current schedule) It may be necessary, given the business need, to work occasional overtime.We offer 2 weeks of core training and then job shadowing. The hours during training will be 7:00 AM - 6:00 PM CST from Monday - Friday.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Provide care management services for members following discharge from behavioral health services
Work directly with members, their families, and providers to ensure access to appropriate professional services and community resources to promote recovery and resiliency
Provide viable referrals, and supports to ensure the members can remain safe and cared for in the community
Assist medical and behavioral clinical staff with ensuring the member has the right care at the right time and accurately document that support in the clinical record
Handle resolution / inquiries from members and / or providers to support members care needs
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
2+ years of customer service experience
Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook
Ability to work any full-time, 8-hour shift schedule between the hours of 7:00 AM - 6:00 PM CST from Monday - Friday including the flexibility to work occasional overtime based on business need
Preferred Qualifications:
Experience with working in the behavioral health field, with knowledge and understanding of behavioral health diagnosis and treatment options
Experience with working in the clinical system: ICUE and LINX
Experience with managing a caseload
Experience with working within the health care Industry and with health care insurance
Experience in working directly with members to assess and meet identified needs
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO