Vacancy caducado!
- Prioritize incoming service requests to provide or restore business functionality within service level requirements.
- Load and configure specified software such as operating systems, productivity applications and specialty applications.
- Provide Level 3 support for hardware and system software. Such items include: physical & virtual desktop configuration , diagnostics and troubleshooting on laptops, thin clients, MiFi's and other portable devices, Citrix, VPN, Microsoft, and Okta. Knowledge of MAC iOS is preferred.
- Resolve the problems or transfer to appropriate support group for resolution.
- Document problem resolutions and request fulfillment notes in tracking system. (ServiceNow).
- Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices and escalate critical performance issues to the appropriate support teams.
- Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members.
- Document procedures and identify opportunities for continuous improvement.
- Perform maintenance, disposal (life cycle support) of PC workstation Hardware/Software/Peripherals.
- Perform asset-tracking information for each repair/request transaction.
- Assistance with asset audits, equipment shipments as needed.
- Assistance with equipment refresh process (laptop replacements).
- Collect unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment.
- Creating and delivering bi weekly reports to the Desktop Support/Convergence Manager.
- Assists with any additional duties assigned by management.
- A+ Certification and Macintosh experience preferred.
- Knowledge of MAC iOS is preferred.
- Meet onsite facilities access requirements, as this assignment will be onsite at our Eagan main campus location
- Associate/Technical degree in computer science or similar topic, or certifications relating to support areas and 4 years of experience providing desktop support services at a large corporate business, OR 6 years of experience in providing desktop support services at a large corporate business in lieu of a degree.
- Breadth of cross-environment understanding and experience.
- Good working knowledge of workstation hardware and software including operating systems, desktop applications and networking systems.
- Excellent customer service skills.
- Demonstrated ability to interpret and resolve problems in a timely manner.
- Demonstrated ability to learn new concepts quickly due to the rapidly deployed changes and to the complexity of the computing environment.
- May require study outside of normal business hours.
- Ability to lift heavy computer equipment (up to 50 pounds).
- Good verbal and written communication skills.
- Good time management and organization skills.
- Ability to travel (minimal 5%).
- Some after-hours work is expected for enterprise changes and desktop implementations.
Vacancy caducado!