Customer Service Representative II

Description We are offering a long term contract employment opportunity for a Customer Service Representative II in Eagan, Minnesota. This role is integral to our team, where you will be interacting with customers to provide information, handle and resolve inquiries about our products and services. Responsibilities: Address and resolve customer service or billing complaints, which may involve activities such as merchandise exchanges, refunding money, and adjusting bills. Engage with customers to answer inquiries and inform them about claim investigation results and planned adjustments. Document and maintain records of customer interactions and transactions, capturing details of inquiries, complaints, comments, and actions taken. Direct unresolved customer grievances to the designated departments for further investigation. Utilize computer applications like Microsoft Word and PowerPoint in the execution of your duties. Independently manage your time and tasks to ensure efficiency and productivity. Exhibit strong verbal and written communication skills, attention to detail, and interpersonal skills in all interactions. Leverage your customer service skills to accurately document and record customer/client information. Utilize your experience in customer service, billing, merchandising, claim administration, adjustments, and complaints to provide exceptional service to our customers. Requirements Proven experience in Customer Service is required. Proficiency in Microsoft Word is necessary. Knowledge of 'About Time' software is beneficial. Experience in Billing processes is essential. Familiarity with Merchandising tasks is advantageous. Skill in Claim Administration is required. Proficiency in Microsoft PowerPoint is desired. Ability to make Adjustments in a dynamic environment is essential. Experience in handling Complaints is necessary. Strong Interpersonal Skills are required. Excellent Written Communication is essential. Ability to Resolve Customer Complaints promptly and efficiently is required. Proficiency in various Computer Programs is necessary. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .