Account Manager

Key ResponsibilitiesDedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.Customer Engagement & Relationship ExpansionCultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.Champion customer needs internally to ensure alignment and execution across teams.Business Development & Growth StrategyDevelop and execute strategic business plans that align with customer goals and drive revenue growth.Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.Operational Excellence & EnablementEnsure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).Monitor and report on KPIs, ensuring Expeditors service meets or exceeds expectations.Drive adoption of technology and process improvements (e.g., EDI, visibility tools) to enhance customer experience.Collaboration & CommunicationFacilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.Support invoicing, collections, and administrative processes to maintain account health.Performance & Data IntelligenceUse business intelligence tools to analyze trends, measure performance, and identify improvement areas.Maintain data fluency to support strategic planning and customer reporting.Professionalism & DevelopmentEmbody company values and cultural attributes in all interactions.Pursue continuous learning and development to enhance expertise and effectiveness.What We Expect From YouA growth-oriented mindset with a strong focus on customer success and business expansion.Exceptional relationship-building and communication skills.Strategic thinking with the ability to translate insights into action.Strong organizational skills and attention to detail.A collaborative spirit and commitment to continuous improvement.