ar - customer relations specialist.
duluth , georgia
posted today
job detailssummary
$20 - $22 per hour
temporary
high school
category office and administrative support occupations
referenceAB4479476
job detailsWe are seeking a motivated and detail-oriented individual to join our team as an AR - Customer Relations Specialist – Collections. This role encompasses two primary responsibilities: initiating outgoing calls to customers with past due balances, arranging payment solutions; and responding to collection-related customer inquiries via telephone and email to support our Solutions Center call volume. If you thrive in a fast-paced environment, possess excellent communication skills, and have a background in collections, we invite you to . If you are a skilled Collections Specialist with a passion for customer relations and possess the ability to work effectively in a dynamic environment, we encourage you to .salary: $20 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities
Make outbound collection calls to customers with a pre-defined list of accounts.
Determine reasons for a customer's past due balance and establish payment arrangements based on collection policies.
Respond to incoming calls and emails from customers, addressing questions related to their past due accounts.
Identify accounts that are uncollectible and transfer them to our Legal department for further action.
Identify accounts suitable for year-end bad debt write-off.
Provide invoice and statement copies as needed.
Initiate and respond to Service Now tickets for more detailed customer requests.
Perform additional tasks as determined by the Customer Relations Supervisor.
Experience:
2+ years of experience in a collection environment.
Excellent communication and relationship-building skills.
Customer service-focused mindset.
Ability to thrive in a high-volume, high-pressure environment.
Conflict resolution and negotiation skills.
Proficient in working with Peoplesoft.
Ability to manage multiple tasks concurrently.
Organizational and follow-up skills.
Results-driven and self-motivated.
Education:
High School graduate or higher
Skills
Customer Relations Specialist
Qualifications
Years of experience: 2 years
Experience level: Experienced
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