Summary:Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for Golf Cart products.Expereince with golf cart parts, automotive parts and/or customer service is highly preferred.Duties:
Approximately 30% of time will be spent resolving dealer and consumer customer issues through answering customer phone calls and e-mails.
Utilize our phone system and participate in the que to ensure technical resolution of customer questions and issues.
Accurately address all inquiries from a variety of customers in a timely and professional manner.
Advise Product Team about product issues that arise from product problems identified through technical support calls with customers.
Monitor product application and information for accuracy.
Inspect returned parts and address product defects or deficiencies with the appropriate groups.
Document new product opportunities through customer interactions.
Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
Review Distributor catalogs to keep current with changing products.
Occasionally attend trade shows and industry events to support company product lines.
Assist in installation, testing, and fitment of new and products on the correct applications.
Maintain a clean and safe shop environment for development of products.
Other duties as assigned.
Education and Qualifications:
High school diploma or general education degree (GED)
1-3 years of Customer Service
Knowledge of the Golf Cart, Power Sports, Outdoor Power Equipment, and/or Automotive industries including major distributors, competitors, products, and applications.
Technical knowledge and hands-on experience with electric and/or gasoline powered vehicles.
Physical Demands:While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.Working Conditions:Heated and air-conditioned office and shop workspace.Safe and efficient use of mechanics tools and equipment.