Sr. Commercial Operations Director

The Sr. Commercial Operations Director is responsible for driving the efficiency, effectiveness, and scalability of the commercial function. This role plays a critical leadership position in helping to align sales, marketing, finance, and customer service teams through data-driven insights, through provision of scalable systems and support functions, and by developing and managing streamlined commercial processes. The director will oversee sales operations, commercial analytics, sales training, in addition to supporting performance management within the sales team. Key ResponsibilitiesStrategic Planning & ExecutionPartner with executive leadership to align on and execute commercial strategy.Support annual planning processes, including revenue forecasting, territory design, quota setting, and commercial operations budgeting.Sales OperationsLead commercial systems and tools strategy (CRM, Commissions Management, Business Intelligence), implementation, and optimization and support integration with associated complementary systems (marketing automation, ERP, reporting tools).Responsible for supporting and controlling customer master data including the systems and processes to maintain and scale with the business in both organic and inorganic expansion.Identify and work with sales and marketing leadership to manage sales process improvements, including pipeline management, lead-to-close conversion, and customer segmentation.Support sales enablement through tools, training, and performance analytics.Facilitate deployment of price increases, set and manage sales discounting policy and processes and coordinate with marketing function on any promotional offers and incentivesLead and manage the sales incentive planning process and execution in alignment with the goals and objectives of the business and in partnership with sales leadershipManage commercial contracts (NDA’s, supply and pricing agreements) in support of sales execution and scalability of the commercial organization.  Includes systems support, tracking, and support of key contract compliance terms in partnership with sales leadership and legal teamsCommercial Analytics & ReportingDevelop and maintain dashboards and reporting to track KPIs, revenue performance, and customer trends.Provide actionable insights on sales performance and segment trends to sales leadership and senior management to inform strategic decisions.Cross-Functional CollaborationLead forecasting process with sales leadership by providing insights and trend analysis in concert with pipeline views and conversion metrics to enable improved visibility and forecast accuracy.Work closely with sales, marketing, operations, quality, finance and legal, to ensure alignment in commercial execution inclusive of marketing activities, product launches and operational readiness.Actively participate in SIOP to provide sales forecast information and input to the operations team and ensure visibility to product demand in coordination with product management.Facilitate cross-departmental communication to ensure operational harmony and shared accountability.Team LeadershipBuild, lead, and mentor a high-performing commercial operations team.Foster a culture of continuous improvement, accountability, and innovation.